Customer Service Assistant
Pasig, Metro Manila, Rizal
Posted more than 30 days ago
- Company:
- SERVICE PARTNERS INC.
- Company Description:
- People are really what makes a company. But finding the right employees is not just hiring someone who can meet the job description; it is also about choosing who can represent your business with integrity. This is where Service Partners Inc. comes in. Our purpose is simple: to make the search easy for you. It's no secret that manpower acquisition is time-consuming, and anything that you have to spend a lot of time on, you probably spend a lot of money on. With SPI, you can focus on your primary business while we handle the tedious process of scouring and screening the best applicants to fulfill each role you require. Count on us to bring you the right people you need right at the moment you need them.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
Some responsibilities of a customer service assistant include:
Responding to inquiries: Answering customer questions by phone, online, or in person
Handling complaints: Investigating complaints, identifying the cause, and finding a solution
Escalating issues: Forwarding customer concerns to the relevant departments
Processing orders: Ensuring orders are fulfilled
Providing information: Providing customers with the information or coordination they need to meet their needs
Managing relationships: Building and maintaining relationships with customers
Creating and updating databases: Logging customer contacts and creating and updating customer databases
Generating reports: Creating monthly, quarterly, and annual reports for management
Some skills that are useful for a customer service assistant include:
Communication, Interpersonal skills, Problem-solving skills, Empathy, Active listening, Patience, and Adaptability.
- Salary:
- 20.000,00 ₱ Monthly