Technician 1 - Monitoring Service
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Risewave Consulting Inc.
- Company Description:
- As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success. More about Risewave: 5,000,000+ highly qualified candidates 2,000+ leading & emerging global clients 38 years of experience in talent solution 18 years of successful local practice 16 subdivision areas Our Solutions: Executive Search Recruitment Process Outsourcing Flexible Staffing Cross Border Services Recruitment Sharing Platform
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
ALARM MANAGEMENT & SMART DISPATCH
• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them
based on Service Level Agreement with external customers
• Deliver alarm information with accurate documentation by calling or sending email to external
customers
• Provide sound decision based on alarm history and graph analysis
• Update and confirm completed work orders pursuant to customer procedures
• Answer inbound and transferred calls and address them as necessary
EDUCATIONAL BACKGROUND
• Graduate of any 4-year degree
WORK EXPERIENCE OR TRAINING
• Fresh graduate is acceptable
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage
SKILLS AND ABILITIES
• Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS
Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
• Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ)
- Salary:
- 28.000,00 ₱ Monthly