Hiring Call Center Agent (Virtual Process) At Teleperformance

Call center agents, also known as customer service representatives, answer customer questions, resolve issues, and provide information. They work in the sales or customer service departments of businesses, and their responsibilities include:
Handling calls: Answering and making calls in a timely manner
Providing information: Answering questions, explaining procedures, and providing information about products, services, and policies
Resolving issues: Identifying customer needs, researching issues, and resolving complaints
Maintaining customer satisfaction: De-escalating situations, offering support, and ensuring customer satisfaction
Improving processes: Recommending improvements to systems and processes, and reporting recurring issues to management
Training new employees: Helping to train new employees and inform them about company policies
Maintaining communication equipment: Reporting problems with communication equipment
Some skills and qualifications that are typically required for call center agents include:
A high school diploma or equivalent
Excellent communication skills, both written and verbal
Good listening skills and phone etiquette
Ability to multitask and manage time well
Comfortable with technology and digital platforms
Ability to problem solve
Ability to work independently and under stressful conditions

PROCESS:
ASSESSMENT
INITIAL INTERVIEW ( VIRTUAL )
FINAL INTERVIEW ( VIRTUAL )