Cruise Line Call Center Agent

Quezon city, National Capital Region

Posted 2 days ago


Company:: NeksJob Philippines
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Join our team as a Cruise Line Agent, where you'll master the art of planning and booking unforgettable cruise vacations. Your role involves becoming an authority on cruise lines, destinations, and onboard amenities. You'll excel at understanding client preferences, crafting personalized recommendations, managing bookings efficiently, and maintaining seamless communication with cruise companies. Your ultimate mission? Delivering top-notch customer service, providing expert advice, resolving any issues that arise, and elevating the overall travel experience for every client.

Segment: Expro 2-5(Sales/Travel)

Educational Attainment:
• HS/SHS Graduate
• Work-on-site

Segment References:
Starter No experience at all
Adapter With experience but not related to BPO
Expo Gen 1 With Customer Service Experience 5 months below
Expo Gen 2 With Customer Service Experience 6-12 months
Expo Gen 3 With Customer Service Experience 13-24 months
Expo Gen 4 With Customer Service Experience 25-48 months
Expo Gen 5 With Customer Service Experience 49 months above
Expo Tech Expro 2 With Technical Support Experience 6-12 months
Expo Tech Expro 3 With Technical Support Experience 13-24 months
Expo Tech Expro 4 With Technical Support Experience 24-48 months