Business Analyst BPO

Responsibilities
 Manage, maintain, and improve reporting requirements for the campaign;
 Create dashboards and decks for business reviews and presentations;
 Knows basic automation of reports;
 Provides basic analysis to reports and gives recommendations on how to improve numbers;
 Communicate effectively with internal and external customers.
 Collaborate with stakeholders to understand their needs and gather detailed business requirements.
 Analyze data to identify trends, patterns, and insights that inform business decisions.
 Develop and document business process models to illustrate current and future states.

General Skills
 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
 Solid critical thinking, problem solving, and interpersonal skills
 Demonstrates ability to give and receive feedback with peers and business partners
 Ability to work independently with minimal supervision
• Must demonstrate sound arithmetic, analytical and problem solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
 Excellent verbal, written and comprehension skills
 Strong analytical and problem-solving skills.
 Proficiency in data analysis tools and techniques.
 Excellent communication and interpersonal skills.
 Ability to work collaboratively with cross-functional teams.
 Experience with business process modeling and documentation tools.
 Knowledge of project management methodologies and tools.

Work Experience Requirements
 2+ year of reporting experience and as a Business Analyst in a BPO set up
 At least 2 years experience in Team Management
 Any amount of experience in programming (VBA or SQL) is a plus.