Dayshift

Responsibilities
Answer incoming calls from customers and assist them with their queries.
Verify customers' identity by following company procedures before discussing any accounts, products, or information.
Keep customers' information up to date on the internal CRM system.
Assist customers with their queries, provide information on products, and take payments over the phone.
Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
Ensure that all sales and products/services sold are logged on the CRM system.
Work in line with data security policies at all times.
Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
Escalate customer complaints to the complaints team or management.
Work in line with company KPI’s regarding call volume and service levels.
Ensure customers are kept up to date with the progress of their request or service.