Capital One CCT/IB-OB CSR/Financial Call Center Agent

Mandaluyong, National Capital Region

Posted 3 days ago


Company:: NeksJob Philippines
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 3

Job Description

As a Capital One CCT/IB-OB (Customer Care Team/Inbound-Outbound) Agent, you will be an integral part of our customer service team, providing exceptional support to our clients. Your main responsibility will be to handle both inbound and outbound customer interactions, addressing inquiries, resolving issues, and promoting products and services to meet our customers' financial needs. You will utilize various communication channels, including phone calls, emails, and chat, to engage with customers and ensure a positive experience. Additionally, you will adhere to company policies and procedures, maintain accurate records of customer interactions, and contribute to the continuous improvement of our service delivery.

Nature of the Account
• Credit Card Services

Qualifications:
• At least HS Grad or K-12 Grad
• No work experience required