Real Estate Virtual Assistant - Support Specialist

Responsibilities:
*Client Assistance and Communication:
Act as one of the. point of contact for clients, responding inquiries via email and chat
*Account Management and Troubleshooting:
Help clients with account setup, subscription management and any required configurations
*Process and Improve Client Experience:
Ensure clients receive the resources they need, from setting up accounts to guiding them through new features.
*Scheduling and Administrative Support:
Assists client with scheduling sessions, managing bookings and handling cancellation schedules.
*Knowledge Sharing and Continuous Learning:
Stay up-to-date with product updates, company policies and support best practices.

Qualifications:
*Excellent communication skills, both written and verbal.
*Prior experience in customer service, technical support, or virtual assistance is often preferred.
*Previous experience as a real estate virtual assistant, fulfillment specialist agent or related role is preferred.
*Knowledge of real estate transactions, contracts, and industry terminology.
*Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software/tools.
*Strong organizational and time management abilities.
*Attention to detail and accuracy in handling documentation and data.
*Ability to work independently and collaboratively in a virtual team environment.
*Patience and professionalism when interacting with challenging customers or situations.