Call Center Trainer
Batangas, Batangas
Posted more than 30 days ago
- Company:
- Linkserve Solutions BPO Inc.
- Company Description:
- Linkserve Solutions is a Philippines based company providing outsourcing services. Established in 2009, we specialize in Business Development, Outbound Telemarketing and Inbound Customer Support, and Business Process Outsourcing. Our current clientele mostly includes businesses in North America and we are also currently expanding our services to Australia and in the UK. The company is owned and personally operated by directors and managers who have been in the industry for more than a decade. We pride ourselves in having experienced, professional and hard-working team members who are all fluent and well versed in English, as well as graduates of prestigious colleges and universities. With our core values at the heart of our company, we make sure that we exhaust all means necessary for our clients to get their money's worth and more. We provide quality services that are fairly-priced and affordable. Contact us and let us know the services you require, and we’ll find the best way to provide cost effective options that will deliver optimum results.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
CALL CENTER TRAINER
Job Description
Conduct effective training sessions for trainees
Collaborate with co-trainers, managers, and other leaders
Identify training needs and develop training plans based on business objectives and operational goals
Evaluate the effectiveness of training materials and create an action plan for improvement
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
Qualifications
Proven experience in training/handling a team in any field
Experience in the BPO industry is an advantage
Fluent in written and verbal English
Excellent interpersonal and communication skills
Strong leadership, team building, organizational, and management skills
Able to multitask, prioritize, and manage time efficiently
Ability to analyze problems and strategize for better solutions
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy, mission statement, and goals
Fast learner & Tech-savvy
Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc.
Equipment requirement:
Laptop/Desktop: at least core i3 processor and 8 GB RAM
Headset: any A4Tech or Jabra USB-type headset
Internet connection: Wired connection minimum of 10 Mbps with back up internet
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
Permanent work-from-home
Full Time and Long Term Employment
Basic Salary + Government Mandated Benefits
Internet allowance, Bonuses, and other incentives
We are growing so there is a great opportunity for leadership and promotion
Salary will be based on: Skills, Attitude, Performance, Attendance
US and Canadian clients
Shift: Graveyard, Monday to Friday
Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!
- Salary:
- 15.000,00 ₱ Monthly
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