Jr. Helpdesk
Ortigas, National Capital Region
Posted today
- Company:
- Visaya KPO
- Company Description:
- Empowering Growth with Global Talent and Global Excellence Welcome to VISAYA KPO, where global talent and excellence unite, empowering growth and fostering enduring partnerships.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Provide first-line support to users via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, including operating system errors, application issues, and connectivity problems.
- Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals.
Qualifications:
- Bachelor’s Degree, Diploma Holder
- Minimum of 1-2 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Must be willing to work onsite in Ortigas, Pasig City and amenable to work on a shifting schedule.
- Available to start immediately