Call Center Associates - Insurance firm

Makati, National Capital Region

Posted 3 days ago

Company:: Open Access BPO
Company Description:: Who We Are At Open Access BPO, we believe that great customer experiences and a streamlined back end are the building blocks of business success. We enable businesses of every size, industry, and location to focus on what they do best while we apply our multilingual outsourcing expertise to help them grow. We are passionate about crafting solutions aimed to solve business problems and add value to people’s lives. Whether it’s powering up your launch in highly multicultural markets or deploying sophisticated back office ops, we tailor outsourcing solutions to your needs.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 50

Job Description

Call Center Associates — Insurance firm

Earn up to Php 28,000/month for this position
19/F Robinson Summit Center, Ayala Ave., Makati, PH

QUALIFICATIONS
Education and experience:
At least a Senior High School diploma with 1 year of BPO experience handling inbound calls and email; or
A bachelor’s degree and at least 6 months of BPO experience handling inbound calls and email
Financial and Salesforce background and experience are a plus
Excellent written and spoken English communication skills
Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
A critical thinker with good analytical skills and attention to detail
Flexible and able to work in a fast-paced, team-oriented environment
Effective organization and time management skills
Upbeat, positive, kind, and empathetic personality
Must be willing to work 100% on-site on the night shift
Can start immediately

RESPONSIBILITIES
Provide assistance to US-based retirement beneficiaries over the phone and via email
Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
Proactively communicate operational and system issues promptly
Collaborate with program members to resolve customer inquiries and operational projects