CSR 1 Year Healthcare Experience Required 25k to 28k Onsite

Ortigas, National Capital Region

Posted yesterday


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

Customer Service Representative (CSR) – Healthcare Experience Required

Position: Customer Service Representative
Experience: 1 to 2 years in Healthcare BPO
Work Setup: Onsite
Location: [Ortigas]
Shift: Graveyard Shift (must be amenable)
Start Date: December
Salary: Php 25,000 - Php 28,000

Key Qualifications:

At least 1 year of experience in a Healthcare BPO setting.
Excellent communication skills, both verbal and written.
Can work onsite with no issues.
Amenable to working the graveyard shift.
Able to start ASAP.