IT Support Specialist

Overview
The IT Support Specialist will be essential in delivering technical support and resolving complex issues
This role also involves collaborating on network, security, and other IT projects with members of the
internal IT team, and will report directly to the COO/Co-President of the company.
Responsibilities
● Proactively respond to support inquiries and requests in the FreshService ticketing system,
ensuring a positive customer experience with minimal disruption to operations.
● Provide technical support for IT and marketing applications in the real-estate field. Troubleshoot
and resolve complex issues to ensure smooth operation of critical systems and applications.
● Manage and maintain 200+ endpoints across 32 office locations.
● Administering networking and infrastructure components including switches, firewalls, and
access points to ensure stability and performance.
● Support the onboarding and offboarding process by handling user management tasks, including
setup, modification, and termination of user accounts in Active Directory, Google Workspace,
Okta, and other 3rd party applications.
● Collaborate with members of the IT team and other departments on technology-related projects
and initiatives.
● Maintain detailed documentation of technical issues, resolutions, and system configurations, and
update IT procedures and user guides as needed.
Qualifications
● Strong communication skills, both verbal and written, in English.
● Minimum 2 or more years of experience in an IT or related role.
● Experience with ConnectWise, Okta, Cisco, SonicWALL, RUCKUS, and Microsoft Azure is
preferred.
● Relevant certifications (CompTIA A+, Network+, etc.) is a plus.
● Experience in the real estate industry is a plus.
● Ability to multi-task and function collaboratively as a member of a fast-paced, support-oriented
team.
● Self-starter with the ability to perform independently with little or no supervision.
● High level of organization with a strong attention to detail.