Customer Service Representative - NON VOICE

Bohol, Leyte

Posted 3 days ago

Company:: Lexie Staffing And Business Consulting
Company Description:: Lexie Staffing & Business Consulting have designed BPO solution to automate & streamline the entire outsourcing process which covers all the factors that makes a consistent winning formula for success by profiling candidates to find a job - based on their skill set. We offer solutions for business development of small and medium-sized companies. We provide consultancy services resulting in enhanced performance of our client organizations’ needs.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 100

Job Description

LOCATION: IBEX BOHOL

CANDIDATES FROM : CEBU | LEYTE | DUMAGUETE

About the Role:

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently.

Responsibilities:

Customer Support:
* Respond promptly to customer inquiries via email, and live chat.
* Provide accurate and timely information about products, services, and policies.
* Resolve customer issues and complaints effectively and professionally.
* Identify and escalate complex issues to appropriate departments.

Problem-Solving:
* Troubleshoot technical issues and guide customers through solutions.
* Analyze customer feedback to identify areas for improvement.
* Develop and implement solutions to enhance customer satisfaction.

Administrative Tasks:
* Maintain accurate records of customer interactions and resolutions.
* Update customer information and databases.
* Prepare reports on customer satisfaction and performance metrics.

Qualifications:

* At least High School Graduate (old curriculum) & Senior High School Graduate (new curriculum)
*At least 18 months of BPO Experience
* Must be excellent verbal and written communication skills.
* Strong problem-solving and decision-making abilities.
* Ability to multitask and prioritize tasks effectively.
* Positive attitude and a passion for helping others.

Benefits:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Supportive and collaborative work environment.

What we offer:
1. 1 month free housing
2. Free 1 month meals
3. Free transportation one time
4. Sign on Bonus 15k (7.5k after 3rd month; 7.5 after 6 months)
5. Relocation Bonus 10k (to be given after the 1st month)

We are committed to diversity and inclusion and encourage all qualified candidates to apply.