Order Management Specialist
Taguig, National Capital Region
Posted 7 days ago
- Company:
- Eastman Industrial Supply Inc.
- Company Description:
- Eastman Industrial Supply Incorporated, from its humble beginnings, Slowly but steadily asserted itself as one of the most respected and leading distributor of industrial and commercial pumps from USA, Europe, and the Asia-Pacific Region. Eastman Industrial Supply Incorporated holds a vast array of top-of-the-line products from leading names such as Baldor Electric Motors, Ebsray Centrifugal Pumps, Goulds Pumps, MTH Turbine Pumps, Weinman Pumps, Astral Pool, Bradford White, Murphy, and ABB-making Eastman Industrial Supply Incorporated the most credible and reliable source of quality products, in line with its vision to supplement the widest range of products with a balance between cost-efficiency and quality. Eastman Industrial Supply Incorporated is comprised of determined people with highly-volatile minds and energetic enthusiasm capable of bursting with new ideas and concepts which makes Eastman Industrial Supply Incorporated a force to reckon with. Bringing itself closer to the people, Eastman Industrial Supply Incorporated is represented by dealers located in key cities and towns across the country, with main offices in Makati, Manila, and Cebu to cater customers’ needs efficiently. Riding on the wave of new trends in technology today, Eastman Industrial Supply Incorporated also positions itself as an enterprise umbrella in new business-to-business markets. From its roots back in 1976 to its full form now, Eastman Industrial Supply Incorporated is on-track of achieving its performance and growth goals-with its future assured by its unparalleled efforts to expand geographically and further extending its long arms through new e-business. Eastman Industrial Supply Incorporated-the undisputed name in pumps and electric motors distribution in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 3
Job Description
Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.
Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.
Order Tracking and Reporting:
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.
Problem Resolution:
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.
Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.
Process Improvement:
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.