Non Voice Agent
Angeles, Pampanga
Posted more than 30 days ago
- Company:
- HYPER FUTURE E-COMMERCE
- Company Description:
- Our goal at Hyper Future E-Commerce is to become the premier destination for online shopping. By leveraging our expertise across major e-commerce platforms such as Amazon, eBay, and AliExpress, we aim to curate a diverse array of products that cater to the unique tastes and preferences of our customers. We are dedicated to growing our team, cultivating a culture of innovation, and continuously enhancing the online shopping journey for everyone we serve. As we work towards this goal, we remain committed to upholding our values of integrity, customer-centricity, and staying at the forefront of technological advancements in the e-commerce industry.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 11
Job Description
Responding to customer queries through chat, email, or other written communication channels.
Resolving issues efficiently by providing detailed and clear instructions or solutions.
Documenting and tracking customer interactions and feedback for process improvement.
Collaborating with other teams to resolve complex issues or escalate them when necessary.
Maintaining a high level of product or service knowledge to address customer concerns effectively.
Ensuring customer satisfaction by adhering to quality and response time standards.
Key skills for this role include excellent written communication, problem-solving abilities, attention to detail, and a customer-focused attitude.