Customer Service Representative
Pasig City, National Capital Region
Posted more than 30 days ago
- Company:
- PH Global Jet Express Inc. Call Center
- Company Description:
- We are a technology-based and internet development express delivery company, we entered the market in Indonesia back in 2015 to provide fast, easy, and hassle-free delivery service with efficient claims settlement system. Through the success of penetrating the express market and eventually became the country’s leading e-commerce brand, J&T is now expanding across Southeast Asia.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
• College level or short course/vocational diploma or equivalent
• At least 1 year of relevant work experience in Customer Service or a similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.
• Familiarity with CRM systems, SalesForce or Zendesk
• Excellent written and verbal communication skills.
• Excellent customer service and interpersonal skills
• Ability to handle multiple projects simultaneously and work under pressure.
• Knowledgeable in Microsoft Office and relevant software.
• Strong background in Logistics Operations or E-Commerce.
• Strong problem-analysis and resolution skills
ABOUT THE ROLE:
• Maintain a positive, empathetic, and professional attitude toward customers.
• Answer calls and emails based on customer inquiries.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with related departments as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Monitor delivery status, and update client information and transaction activity in the system.
• Process transactions in the system – Orders, forms, and applications.
• Identify issues to escalate to supervisors/team leaders.
• Complete call logs and reports.
• Verify customer information and instructions.
- Salary:
- 18.000,00 ₱ Monthly