Technical Coordinator

1.Received request, concern and issues via email and ticket monitoring.
2.Provide acknowledgement, timely and regular update/feedback on client’s requests or queries.
3.Create a service ticket for warranty / billable repair process.
4.Secure schedule to dispatch for onsite visit / service completion.
5.Manage timely updates to client’s pending service request until service is completed.
6.Validate if there are void / under warranty part.
7.Send formal quotation to customers for void / out warranty units and other billable service task.
8.Validate the report of technical / provincial service partners and update accordingly.
9.      Re-route customers to point person if concern was forwarded to them but non service related.
10.  Monitor and keep track of all open ticket until closed or resolved.