Retail -Call Center Agent

Angeles city, Pampanga

Posted 8 days ago


Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

As a Retail Call Center Agent, you will play a pivotal role in ensuring exceptional customer service and satisfaction within the retail sector. Your duties will encompass addressing various customer inquiries, complaints, and requests through multiple communication channels such as phone calls, emails, chats, and social media platforms. Whether you're aiding in order tracking, processing returns, or furnishing product details, your primary objective is to swiftly and effectively resolve customer concerns. Leveraging your adept communication skills and comprehensive product knowledge, you'll uphold a positive brand representation, fostering customer loyalty and retention. If you possess a fervent dedication to delivering exceptional service and thrive in the dynamic realm of retail, we invite you to join our team and become an integral part of crafting unparalleled customer experiences. Take the first step towards an exciting career in retail customer service by applying now!

Qualifications:
At least HS (old curriculum) or SHS Graduate
Good to excellent communication skills