IT Helpdesk Engineer - Paranaque - 6 months exp

Parañaque, National Capital Region

Posted more than 30 days ago


Company:: Strategic Networks Inc.
Company Description:: Stratnet is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure. We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Description:
• Monitor Tickets under OnePH dashboard
• Do initial checking on Tickets/ basic troubleshooting
• Assess and Assign Tickets to Proper Support Group
• Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets
• Send Open ticket reports on MS Teams Group Chat
• Read Emails
• Monitor Viber for Escalations
• Assist user concern messages/call on MS Teams and Viber
• Monitor Timely Deactivation of SAP Acc for Resigned Employees (request for manual deactivation if not yet deactivated)
• Create GRC Requests if there are any
• Cascade Advisory from Regional or Local IT
• Create PR/PO if there are any request (Ariba System)
• Process Invoice if there are any invoices from vendor (Ariba System)