Customer Service Representative (CSR) - Urgent Hiring

Makati, National Capital Region

Posted 8 days ago

Company:: V-Call Center Link (VCC Link) Inc.
Company Description:: VCC Link, Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up. Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry. Multi-award-winning, VCC Link provides top-tier solutions to its Fortune Global 500 clients. We offer bespoke, agile, and efficient strategies to help fulfill your workforce needs across all functions in corporate, consulting, operations, and technology verticals. With over 8,000 life-changing career opportunities served, VCC Link is a professional partner to job seekers looking for career advancement. We support, with compassion, employment opportunities to fresh graduates, supervisors, top-level management, and C-Suite decision-makers. Our goal: to spark the flow of 100,000 improved lives through better jobs by 2030. Empowering lives since 2004, this is what we do.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 100

Job Description

Job Responsibilities:

- Customer Support: Handle inbound calls, providing accurate and friendly assistance for product or service inquiries.
- Issue Resolution: Address customer complaints, troubleshoot problems, and ensure timely, effective solutions.
- Account Assistance: Manage account-related tasks, such as billing inquiries, service setup, and updating account information.
- Documentation: Record customer interactions, issues, and resolutions for quality control and future reference.
- Product Knowledge: Stay updated on company products, services, and policies to deliver informed support and recommendations.

Job Qualifications:
- At least 1 year CSR voice experience
- Must completed 2nd year college
- Comfortable communicating in English language
- Willing to work onsite in Makati