Call Center Agent Work From Home
cebu, Cebu
Posted 2 days ago
- Company:
- Lexie Staffing And Business Consulting
- Company Description:
- Lexie Staffing & Business Consulting does not collect nor require payment of any amount to facilitate and prioritize job applications.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Technical assistance: Troubleshooting products
Sales: Making outbound calls to generate interest in a product or service, or to close a sale
Complaints: Handling complaints and dealing with issues
Customer satisfaction: Ensuring customer satisfaction and maintaining a brand's reputation
Account management: Reviewing and updating customer accounts with accurate information
Market research: Conducting occasional market research
Reporting: Reporting potential service or product bottlenecks to management
KPI tracking: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores
Escalating issues: Escalating complex issues to other departments and team members when necessary
Learning new technology: Learning new call center software and other essential technology or systems
- Salary:
- 25.000,00 ₱ Monthly