Reservation /Lodging Call Center Agent

Baguio city, Benguet

Posted 15 days ago


Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

A Reservation/Lodging Agent is a hospitality professional who assists guests with booking accommodations, such as hotel rooms, vacation rentals, or event spaces. They handle reservations, check-ins, and check-outs, ensuring a smooth and enjoyable experience for guests. Reservation/Lodging Agents also provide information about amenities, services, and local attractions, as well as address any inquiries or concerns guests may have during their stay. Their goal is to provide exceptional customer service and contribute to a positive guest experience.

Qualifications:
• Educational Background: SHS Graduate
• CEFR: B2
• Segment: Starter / Adapter

Segment References:
Starter No experience at all
Adapter With experience but not related to BPO.
Expo Gen 1 With Customer Service Experience 5 months below
Expo Gen 1 With Customer Service Experience 6-12 months
Expo Gen 1 With Customer Service Experience 13-24 months
Expo Gen 1 With Customer Service Experience 25-48 months
Expo Gen 1 With Customer Service Experience 49 months above
Expo Tech Expro 2 With Technical Support Experience 6-12 months
Expo Tech Expro 3 With Technical Support Experience 13-24 months
Expo Tech Expro 4 With Technical Support Experience 24-48 months