Customer Representative
San Juan City, National Capital Region
Posted 4 days ago
- Company:
- DEMPSEY RESOURCE MANAGEMENT INC.
- Company Description:
- Dempsey Resource Management Inc. ( DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Providing support: CSRs help customers by providing information about products and services, processing orders, and resolving complaints
Managing customer issues: CSRs take ownership of customer problems and are the single point of contact for all inquiries. They troubleshoot problems, escalate issues to the relevant teams, and document solutions
Following up with customers: CSRs follow up with customers to ensure they are satisfied with their purchases and to collect feedback
Anticipating customer needs: CSRs anticipate customer needs and provide effective solutions
Maintaining records: CSRs maintain records of customer interactions