Business (Functional) Consultant - Hybrid

• Provide business consulting and product expertise to customers enabling comprehensive solution to be delivered to the market
• Deliver best business practices in retail operations by assisting in business process review during scoping phase
• Work with the Implementation team to ensure that the process, people, organization structure, and technology are well integrated
• Provide product demonstration to prospective customer and show the value of solution, ensure that the products being offered can be tailored to meet the customers’ requirements
• Determine the scope of the implementation technology solution and the resources required to successfully complete the project
• Ensure proactive communication to clients and internal staff, and managing enhancement requirements, escalations, and capability to understand simple to complex business requirements
• Identify use cases, roles and other business requirements for each project
• Produce and manage client-facing documentation and Solution Design documentation
• Conduct implementation pilots and help customer envision final solution
• Train new clients on the essentials of systems to get them started on implementations
• Provide functional support post implementation to ensure and create optimum customer satisfaction, leading to long term relationships

Relex Product:

• Managing and participating in consultancy, data analysis and software implementation projects
• Attending or leading design workshops and business process design documentation
• Presenting findings and results to customers (both to operative and to management level)
• Responsible in the Solution Design Document for the backbone structure of it and for creating process maps and outlining the UI workflow designs
• Setup use processes in RELEX UI according to customer specifications
• Educating and training customers to use RELEX tools
• Providing user support for customers
• Owning KPI / ROI measurement and definitions, ensuring the business case is met and the adoption of the system is appropriate
• Support Data validation and Acceptance testing
• Gap-analysis

Consulting Competencies and Business Experience

• Business Process Analysis
• Technical and functional evaluation and analysis
• Project Management
• Pre-Sales / functional consultancy
• Customer Operation Support

Work Arrangement

Location: Makati City

Work shift: 8:00 am to 6:00 pm - compressed work week schedule (9 hours of work + 1 hour lunch break)

Work set-up: Hybrid but for the 1st 4 months, the candidate is required to report on-site to transition into the role