Telco Call Center Agent

Mindanao Avenue, Quezon

Posted 18 days ago


Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Join our team as a Telco Account Call Center Agent and be a pivotal part of our telecommunications service delivery. As an agent, you'll handle a diverse range of customer inquiries, account management tasks, and technical support issues over the phone. Your responsibilities will include resolving billing disputes, managing account modifications, and providing guidance on service plans. With your excellent communication skills and product knowledge, you'll ensure customer satisfaction while promoting additional services and solutions. If you're passionate about telecommunications and excel in delivering exceptional customer service, apply now to embark on a rewarding career with us!

Qualifications:
At least HS (old curriculum) or SHS Graduate
With any tech background (tech course, TSR, or wireline experience)