Lvl 1-2 IT Support Engineer to Start Immediately

Angono, Rizal

Posted 2 days ago


Company:: NeksJob Philippines
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Contract
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.

Job benefits:

High exposure to the latest and a wide range of enterprise-grade technologies.
A culture of continuous learning and development
Working within a supportive team - collaborative, friendly and energetic

Your job role:

Provide support to clients via telephone, email, remote access tools and onsite.
Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
Monitor and action alerts from client systems.
Attend onsite for onsite support when required.

Requirements:

Minimum 2 years of experience in providing technical service role.
MSP experience well regarded.
Strong troubleshoot and problem-solving skills.
Strong knowledge of Windows OS, Server, and Networking
Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
Ability to prioritize and manage multiple tasks simultaneously.
A passion for technology and a commitment to staying up to date with the latest developments in the field.