Customer Support Agent (Publishing)

Baguio, Benguet
Posted 5 days ago
Company:
NeksJob
Company Description:
Neksjob specializes in call center staffing and solutions. We understand the critical role that customer service plays in business success, and we are adept at providing skilled call center agents who excel in delivering exceptional customer experiences. Our expertise extends to recruiting for various call center roles, including customer support representatives, technical support specialists, and call center managers. We also offer tailored solutions for training and performance optimization, ensuring that your call center operations run smoothly and effectively.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Number of vacancies:
20

Job Description

Responsibilities and Duties:
• Answering incoming calls and responding to customer’s emails
• Providing product and service information to customers
• Management and resolve customer complaints
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software


Qualifications:
• With good command of the English language.
• College Graduates
• 2-year Vocational Course Graduates
• Undergraduates that have at least completed 60 units in college
• Senior High School Graduates with at least 6 months and above work experience
• High School Graduates with at least 6 months of continuous call center experience
• Willing to work on holidays and weekends
• Willing to work the night shift and on shifting schedules

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