Technical Support and End User Services Manager - San Juan

San Juan Manila, National Capital Region

Posted 15 days ago


Company:: Dempsey Resource Management Inc
Company Description:: DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7. This role will be responsible for managing the onsite Local Support and ensuring that internal clients receive a high level of support daily. This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule. A key component of this position is to manage projects and issue resolution expectations by communicating the status to the ICT Manager promptly. Performs full supervision of the ICT Hardware Technical Support Group.

Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering, or related IT course from a Reputable College / University.
At least 2 years of experience in a related function is required.
Experience in remote desktop and onsite technical assistance is required.
Provide/demonstrate at least 2 years of leadership experience with the ability to head and direct technical support teams.
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Has project management skills, must be research, goal and result-oriented, excellent verbal and written communication, and should be able to effectively communicate with technical & non-technical people.
Can work with minimal supervision and must be willing to work long hours and be on-call duty.
Experience in technical coaching and staff development is mandatory.

5 days a week
Onsite
Office Hours: 8:00 AM-5:00/7:00 AM-4:00 PM
2 Days Off (Weekends)

Salary Range
PHP 60, 000 - 80,000