Customer Relations Service Manager - Makati

Makati, National Capital Region

Posted 2 days ago


Company:: Dempsey Resource Management Inc
Company Description:: DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

QUALIFICATIONS:
* Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
* With at least five (5) years' customer service experience as a Manager
* Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
* With good customer service, negotiation, and presentation skills
* High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES:
* Spearheads the implementation of re-engineering the department and continuously
monitoring compliance of each section.
* Measures the stage by stage development of on-going improvement by regularly visiting key
customer to acquire service performance feedback.
* Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
* Negotiates service contracts.
* Establishes and develops systems and procedures on how to handle service requirements.
* Monitors and evaluates cost saving measures for office supplies and maintenance.
* Maintains close liaison with customer and principals..
* Assists and monitors service schedules and operations.
* Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
* Joins and presides in the regular meetings with the Engineering Supervisors regarding
service complaints and accounts receivables.
* Coordinates with different departments regarding commitments, service standards and
update on equipment repairs in general.
* Performs other related tasks that may be assigned from time to time.
HIRING RANGE: Php 55,000 - 60,000