Network Technical Support - Santa Cruz Manila
Santa Cruz Manila, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey Resource Management Incorporated
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Job Description
We are currently seeking a skilled and motivated Network Technical Support professional to join our team. As a Network Technical Support, you will play a crucial role in providing technical assistance and support to our customers for various dynamic brands, including Dahua CCTV, Ruijie and Reyeee Networks, Yeastar IP PBX Solutions, FANVIL IP Phone Solutions, and IMOU wifi cameras. Your expertise in IT or ECE, along with experience in CCTV, Network Solutions, and IP PBX, will be essential in ensuring our customers' satisfaction.
Job Qualifications:
6 months to 1 year of relevant experience in IT or ECE.
Previous experience in CCTV, Networks Solutions, and IP PBX is an advantage.
Strong technical knowledge and troubleshooting skills.
Excellent communication and customer service abilities.
Familiarity with the dynamic brands listed above will be preferred.
Salary:
Php 18,000 to Php 20,000 per month, plus benefits.
Responsibilities:
Provide technical support to customers via phone, email, or in-person to resolve network-related issues.
Troubleshoot and diagnose problems related to CCTV, networks, IP PBX, and other related solutions.
Guide customers through step-by-step solutions and offer clear explanations.
Collaborate with the technical support team to resolve complex technical issues.
Escalate unresolved cases to the appropriate departments or senior technicians as needed.
Document and maintain detailed records of customer interactions and solutions provided.
Stay updated on the features and functionalities of the dynamic brands we distribute.
Assist in testing and evaluating new products and solutions.
Participate in training sessions to enhance technical skills and knowledge.
Provide feedback and suggestions for product improvement and customer satisfaction.
Join our team as a Network Technical Support professional and contribute to our mission of delivering excellent technical support to our valued customers. If you meet the qualifications and have a passion for technology and customer service, we encourage you to apply for this position. Please submit your updated resume and a cover letter highlighting your relevant experience and why you believe you are the ideal fit for this role.
- Salary:
- ₱20,000.00 Monthly
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