Sales and Retention Representative

You will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering discontinuing their services with Gannett properties. We're seeking an individual who not only communicates effectively with customers but also leverages sales techniques to understand and address the root cause of their dissatisfaction, securing their continued business, and grow engagement through product positioning.

Responsibilities:

Drive Sales Retention: Exceed productivity standards by effectively retaining customers through sales oriented solutions while maintaining overall accuracy and Key Performance Indicators (KPIs).
Conflict Resolution: Demonstrate a proven ability to diffuse escalated customer situations using effective negotiation skills to reach mutually beneficial resolutions.
Thorough Documentation: Complete all necessary documentation for every customer interaction, ensuring comprehensive records of customer concerns and resolutions.
Collaborative Teamwork: Work collaboratively as part of a sales-driven team to achieve individual, team, and departmental sales objectives, sharing knowledge and skills to drive success.
Customer-Centric Focus: Maintain a strong focus on customer satisfaction, consistently responding to and exceeding customer expectations.