Bookkeeper with Customer Service Experience

Job Title: Bookkeeper with Customer Service Experience
Company: My Virtual Mate
Location: Remote
Hours: 30-35 hours per week

About the Role:
We are looking for an experienced Bookkeeper to manage bookkeeping tasks and provide customer service support. In this role, you will handle typical bookkeeping duties, follow up on payments, and respond to accounting-related inquiries.

Key Responsibilities:
• Perform typical bookkeeping tasks with accuracy and attention to detail
• Use Xero for bookkeeping and accounting functions
• Make calls to follow up on payments or provide payment updates
• Receive calls to assist with accounting-related inquiries from clients
• Maintain organized financial records and ensure compliance with accounting principles

Requirements:
• Proven experience in bookkeeping and customer service
• Proficiency in XERO and SHOPIFY and other accounting software (required).
• Experience in Air call, Cin7.com, and Excel (required).
• Excellent English communication skills, both verbal and written
• Ability to manage phone calls and respond to client inquiries professionally

WORK FROM HOME REQUIREMENTS :
• Minimum 10 MBPS internet connection.
• Backup internet connection (postpaid or prepaid).
• Laptop or desktop with updated operating systems (at least core i5 or higher).
• Backup laptop or desktop (at least core i5 or higher).
• Headset with microphone for clear communication.
• Willingness to use Time Doctor for monitoring.
• Maintain a noise-free work environment during working hours.
• Must not be currently employed full time elsewhere.

Note: This is an urgent need and we will start conducting interviews as early as today. We only consider applicants that are available to start ASAP.