Planner
cebu city, Cebu
Posted yesterday
- Company:
- QUESS PHILIPPINES CORPORATION
- Company Description:
- Quess Corp Limited (Quess) is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
• Added advantage if candidate has forecasting experience.
• Working knowledge of WFM tools like IEX and Verint is a must.
• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• Clear communication skills to manage client and stakeholder conversations.
• Graduate in Mathematics, Science, Statistics, or related field.
• Team player as well as a skilled individual contributor.
• Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• Proficient in MS Office tools such as Word, PowerPoint, and Outlook.