Customer Service Representative (VOICE/NON - VOICE Account )
Davao City, Davao del Sur
Posted yesterday
- Company:
- Talent Outsourcing Channel Solutions
- Company Description:
- Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
Responsibilities:
Resolve customer issues and concerns in a timely and professional manner
Process customer requests for ticket changes, refunds, and cancellations
Ensure high levels of customer satisfaction through excellent service delivery
Maintain detailed and accurate records of customer interactions
Qualifications:
At least HS Grad (old curriculum) / SHS Grad | No CCE Required
With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Amenable to work on site
- Salary:
- 18.000,00 ₱ Monthly