Telco Account - CSR (Seasonal Offer)

We are seeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (CSRs) for a Telco Account on a seasonal basis. This is a full-time position based in Cagayan de Oro, Misamis Oriental, offering the opportunity to provide exceptional customer service and support to our valued clients.

What you'll be doing:
Respond to inbound customer inquiries and requests via phone, email, or chat channels
Resolve customer issues and concerns in a timely and professional manner
Provide accurate information about products and services
Upsell and cross-sell relevant products and services to customers
Maintain detailed records of customer interactions
Adhere to established policies, procedures, and quality standards
Collaborate with team members to ensure a seamless customer experience

What we're looking for:
Previous experience in a customer service or call centre environment
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in English and the local language
Enthusiasm, patience, and a genuine passion for customer service
Willingness to work in a fast-paced, dynamic environment
Basic computer skills and familiarity with customer relationship management (CRM) tools

If you're ready to join a dynamic, growth-oriented company and make a meaningful impact, we encourage you to apply now.