Contact Center Solutions Manager - Makati
Makati, National Capital Region
Posted 26 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
About the job Urgent | Contact Center Solutions Manager | Makati
Shift: Shifting Schedule
Work Set-up: Onsite
Requirements:
Bachelor's degree in business administration, or a related field.
Advanced degree (MBA or MS) preferred.
Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
Proven track record of delivering successful contact center solutions and projects.
Strong understanding of contact center technology, services, operations, and best practices
Job Description:
RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
Proposal Development: Lead the creation of high-quality proposal documents, including
executive summaries, solution overviews, service descriptions, and pricing structures.
RFP Response Management: Oversee the entire RFP response process, from initial
submission, solution read-out, bid defense to contract negotiations.
Win Strategy Development: Develop strategies to position the organization as the preferred
vendor and increase the likelihood of winning RFPs.
Benefits: HMO (300k per illness/year; no free dependents), PTO Credits of up to 30days on their 5th year, Life and Accident Insurance
Interviews will be done over the phone.