Back Office

Pasig City, National Capital Region

Posted more than 30 days ago

Company:: MIRANDA GLOBAL SOLUTION
Company Description:: A BPO company specializes in managing and executing specific business functions for other organizations. These functions can include customer service, technical support, human resources, finance and accounting, data entry, and more. BPO companies help businesses reduce costs, improve efficiency, and focus on core activities by leveraging specialized expertise and technology. They often operate in multiple geographic locations to provide 24/7 support and can serve various industries, including retail, healthcare, finance, and telecommunications.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 40

Job Description

* Provide accurate information regarding products and services.
* Assist customers with order processing, billing, and technical support.
* Resolve customer complaints and issues efficiently, ensuring a positive experience.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with team members and other departments to improve service quality.
* Meet or exceed performance metrics, including call handling time and customer satisfaction scores.