Nonvoice Account - Customer Support Assistant - Zoom Interview

Quezon City, National Capital Region

Posted 26 days ago


Company:: Metacom - BPO INDUSTRIES
Company Description:: We at Metacom are continuously looking for candidates for our team. Accounts that we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account Jobs Responsibilities: • Communicates with customer on the phone or by way of written correspondence to deal with concerns. • Resolves customer issues on the first call/contact whenever possible without having to transfer caller. • Matching customers’ demands to Clients’ products and solutions and services • Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in • Communicating specific information to internal and external clients and sharing understanding with colleagues What Do We Offer? • An open, friendly and professional work environment. • A professionally and personally rewarding career. • Opportunities to grow and be promoted within the company. • Performance incentives and employee perks and benefits. • Competitive Salary • 13th Month Pay • HMO with 3 free Beneficiaries on Day One • 20% ND Maternity/Paternity Leave • Opportunity for rapid career growth for Top Performers • Retirement/Life Insurance for Qualified Staff • Work-life Balance Processes and Programs
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 55

Job Description

We are continuously looking for candidates for our team!

Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?
• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Qualifications:
• No BPO/Customer Service Experience Required
• HS (Old Curriculum)/SHS/College graduate
• Good to Above Communication Skills
• Availability to work onsite with flexible schedules

APPLY NOW!