NAS Customer Support - German National
Dusseldorf, Germany, National Capital Region
Posted 5 days ago
- Company:
- Visage Executive Search
- Company Description:
- At Visage Executive Search, we are dedicated to connecting top-tier talent with the most dynamic and innovative companies in the industry. As a premier executive search firm, we specialize in identifying and recruiting exceptional leaders who drive business success. Our team of experienced professionals brings a deep understanding of various industries, with a particular focus on BPO, RPO, FMCG, Healthcare, IT and Gaming. We take pride in our tailored approach, working closely with our clients to understand their unique needs, culture, and strategic goals. With an extensive network and a commitment to excellence, we are uniquely positioned to find the right leaders who can make a significant impact. Whether you're seeking C-suite executives, senior management, or specialized roles, Visage Executive Search delivers unparalleled results through a blend of industry expertise, strategic insight, and personalized service. Our mission is to build long-lasting partnerships, helping businesses thrive by placing the right people in the right positions. At Visage Executive Search, we don't just find candidates; we find leaders.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
On-site office：Dusseldorf, Germany
Key Responsibilities:
1.Handle buyer email responses, accurately address customer inquiries and complaints, and assist Technical Support Engineers in resolving post-sales product issues.
2.Timely feedback on customer queries, conduct statistical analysis, and collaborate with relevant departments to drive product optimization and upgrades.
3.Regularly review work processes, continuously improve work methodologies and skills to provide more professional services, enhancing the user experience.
4.Undertake additional tasks assigned by the superior leadership.
Job Requirements：
1.German proficiency as a working language, with excellent communication skills when engaging with clients.
2.Strong language proficiency to swiftly comprehend customer emails and promptly draft responses.
3.Possess a high learning agility, adept at identifying, analyzing, and summarizing problems.
4.Diligent, proactive, patient, and committed to task execution with a high sense of responsibility.
5.Demonstrate effective communication skills and the ability to work harmoniously within a team environment.