Call Center Agent (Easy Account w/ 25k Pay)
MAKATI, National Capital Region
Posted 27 days ago
- Company:
- Lean Solutions Group
- Company Description:
- Lean Solutions Group, established in 2012 and based in Coral Springs, Florida, is a nearshore and offshore services provider with a highly scalable and flexible workforce of 10,000 employees with operations at seven satellite offices in Colombia, Guatemala, Mexico, and the Philippines. Partnering with more than 500 U.S.-based companies, Lean Solutions Group’s expanded service offerings include staffing, technology, marketing, sales, and business process outsourcing services, all in one place. By leveraging the best talent, culture, and price that Lean Solutions provide, businesses can lower operational costs and drive business growth.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Gender:
- Any
- Number of vacancies:
- 60
Job Description
- Handle incoming and outgoing phone calls in a high-traffic call center setting.
- Effectively multitask, prioritize, and manage customer inquiries in a fast-paced, demanding environment.
- Communicate clearly and patiently with clients over the phone, addressing their concerns accurately.
- Provide informed responses to customer questions regarding billing, explain charges, and process payments as necessary.
- Ensure the confidentiality of sensitive company and customer information, adhering to established policies and procedures.
- Exhibit strong customer service skills and communicate efficiently with a diverse range of clients.
Job Qualifications:
- High School Diploma or equivalent required
- Prior experience in a call center setting is necessary
- At least 1 year of related work experience is preferred
- 1 year of experience in customer service is advantageous
- Familiarity with basic medical terminology is essential
- Ability to clearly articulate and interpret information both verbally and in writing
- Proficient in using computers, phone systems, and relevant software applications
- Typing speed of 40+ WPM is required
- Salary:
- 25.000,00 ₱ Monthly