General Virtual Assistant (Angeles City / M-F)

Angeles, Pampanga

Posted 9 days ago

Company:: Australian Outsource Desk Inc.
Company Description:: We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

Responsibilities:

• Inbound Call Receiving – Receiving Calls – Directing Calls –
• Client Follow-Up: Manage communication with clients, including follow-ups on quotes, project status updates, and feedback collection to ensure high levels of satisfaction.
• Scheduling & Coordination of Safety Packs: Assist in coordinating schedules for glass cleaning and window repair projects, liaising with the team to ensure optimal deployment and time management.
• Administrative Support: Handle email management, organise meetings, and prepare reports for the owner, ensuring all documents and communications are clear, accurate, and timely.
• Project Tracking: Maintain project progress logs and help track job completion, ensuring any issues are addressed promptly and communicated effectively

• Continuous Improvement: Identify opportunities to improve processes, streamline operations, and support the growth of the business through effective follow-up and communication practices.

What We Are Looking For:

• Strong Communication Skills: You have a professional and friendly communication style, both written and verbal, and can adapt your approach to suit different stakeholders.
• Organised & Detail-Oriented: You love creating order out of chaos and have a keen eye for detail, ensuring nothing slips through the cracks.
• Proactive Problem Solver: You take initiative, anticipate needs, and thrive in a role where you can think on your feet to support the business owner.
• Tech-Savvy: Experience with CRM software, Microsoft Office, and scheduling tools is essential. Familiarity with project management software is a plus.
• Team Player: You enjoy working closely with others and can build strong relationships with both the internal team and our clients.

Why Join Us?

• Growth Opportunity: As our business expands, there are opportunities for personal and professional growth within the company.
• Positive Work Environment: We foster a culture of collaboration, support, and professional development.
• Diverse & Inclusive: We welcome applicants from all backgrounds and believe in providing equal opportunities for everyone to succeed.

Software use:
• XERO
• JGID CRM
• FASTFIELD
• Microsoft Suite, Outlook, Teams, Excel, Word
• PDF EDITOR