Customer Service -International Banking

Job Summary
As a Customer Service Representative specializing in International Banking, you will be the primary point of contact for international banking clients. Your role is to provide exceptional service by addressing inquiries related to cross-border transactions, foreign exchange, international accounts, and related banking services. You will ensure customer satisfaction through prompt, accurate, and efficient responses, while maintaining a high level of professionalism and compliance with regulations.

Key Responsibilities
Respond to customer inquiries regarding international banking products and services via phone, email, or chat.
Assist clients with cross-border transactions, including foreign currency exchanges, wire transfers, and international payments.
Provide guidance on opening and maintaining international bank accounts.
Troubleshoot and resolve issues related to international transactions, such as delays, compliance holds, or currency discrepancies.
Collaborate with internal teams (such as foreign exchange specialists or compliance officers) to resolve complex customer issues.
Stay updated on international banking regulations, foreign exchange rates, and other relevant financial information.
Educate customers about available international banking services and how they can optimize them.
Maintain accurate and detailed records of customer interactions and transactions using the bank’s CRM or ticketing system.
Follow security protocols and ensure compliance with anti-money laundering (AML) regulations, sanctions, and other international banking policies.
Identify opportunities for cross-selling banking products such as credit cards, loans, or investment services.
Qualifications & Skills
Education: Bachelor's degree in Business, Finance, International Relations, or a related field (preferred but not mandatory).
Experience: Minimum 2 years of customer service experience in the banking or financial services sector, with a focus on international banking being a plus.
Skills:
Strong communication and interpersonal skills.
Ability to manage and resolve customer issues with patience and professionalism.
Basic knowledge of international banking processes and regulations.
Proficiency with CRM software and banking systems.
Multilingual skills are an advantage (e.g., Spanish, French, Mandarin).
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle complex transactions.