AppStore User Operation Russia / Spain
Russia/ Spain, National Capital Region
Posted 7 days ago
- Company:
- Visage Executive Search
- Company Description:
- At Visage Executive Search, we are dedicated to connecting top-tier talent with the most dynamic and innovative companies in the industry. As a premier executive search firm, we specialize in identifying and recruiting exceptional leaders who drive business success. Our team of experienced professionals brings a deep understanding of various industries, with a particular focus on BPO, RPO, FMCG, Healthcare, IT and Gaming. We take pride in our tailored approach, working closely with our clients to understand their unique needs, culture, and strategic goals. With an extensive network and a commitment to excellence, we are uniquely positioned to find the right leaders who can make a significant impact. Whether you're seeking C-suite executives, senior management, or specialized roles, Visage Executive Search delivers unparalleled results through a blend of industry expertise, strategic insight, and personalized service. Our mission is to build long-lasting partnerships, helping businesses thrive by placing the right people in the right positions. At Visage Executive Search, we don't just find candidates; we find leaders.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The Local Operations Specialist is responsible for providing on-the-ground support and oversight for our software product or service within the local market. This role involves coordinating with various stakeholders, including customers, and internal teams, to ensure smooth operations and customer satisfaction.
Key Responsibilities:
- Customer Support:
- Respond to customer inquiries and resolve issues promptly and effectively.
- Provide technical support and guidance to customers on product usage and troubleshooting.
- Manage customer relationships and build strong rapport.
- Market Analysis:
- Conduct market research to identify local trends and opportunities.
- Monitor competitor activities and provide insights to the product team.
- Assist in developing local marketing strategies and campaigns.
- Operational Oversight:
- Ensure compliance with local regulations and standards.
- Monitor product performance and identify areas for improvement.
- User Researcher:
- Understand local public opinion and user suggestions, and summarize user needs.
- Analyze multi-channel user data weekly, focusing on core user experience issues.
- Conduct product walkthroughs, recording and tracking experience issues.
- Operate the Xiaomi Fans community, tracking core issues and user return visits.
- Team Coordination:
- Collaborate with cross-functional teams (e.g., product team, sales, marketing, engineering) to achieve operational goals.
- Provide input on product development and enhancements based on local market feedback.
Qualifications:
- Bachelor's degree in Marketing, Business Management, Data Analysis, or a related field.
- Strong technical aptitude and understanding of software products or services.
- Excellent customer service skills and ability to build relationships.
- Strong communication and interpersonal skills.
- Strong data analysis skills, proficient in Excel, and preferably in SQL or Python.
- Familiarity with the latest smartphone trends and understanding of Xiaomi products; Xiaomi Fans preferred.
- Ability to work independently and as part of a team.
- Experience in a customer-facing role is preferred.
- Proficiency in [relevant local languages].