Business Interlock Associate Manager - Voice

Summary:
We are seeking a highly skilled Business Interlock Associate Manager for our Voice division to join our team at [Your Company Name]. In this role, you will be responsible for ensuring seamless communication and collaboration between various business units, focusing on optimizing voice solutions and enhancing customer experience.

Key Responsibilities:
Act as the primary liaison between internal teams, stakeholders, and clients regarding voice-related projects and initiatives.
Coordinate and facilitate interdepartmental meetings to align strategies and ensure project goals are met.
Analyze voice performance metrics and customer feedback to identify areas for improvement and drive initiatives.
Develop and implement best practices for voice operations, enhancing efficiency and service quality.
Collaborate with product development teams to ensure voice solutions meet customer needs and market demands.
Provide training and support to staff on voice solutions and technologies.
Prepare regular reports for management on project progress, performance metrics, and operational improvements.
Qualifications:

Bachelor’s degree in Business Administration, Communication, or a related field; Master’s preferred.
Proven experience in a voice-related role, preferably in business development or operations.
Strong understanding of voice technologies and telecommunications.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze data and generate actionable insights.
Strong project management skills with the ability to manage multiple priorities.