Application Administration for BPO/30-35k/Cebu IT Park Cebu City
Cebu IT Park Cebu City, Cebu
Posted more than 30 days ago
- Company:
- Dempsey Inc
- Company Description:
- Is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
● Design and implement functional contact flows allowing our hosting customers to reach the best agent for their needs
● Fix bugs and implement changes in a timely manner
● Implement API calls to different business systems
● Maintain existing flows, rights groups, configurations and additional apps within our contact center solution
● Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
● Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git, Terraform, Vault)
● Support and advise customer care units to improve business efficiency
● Take part in on-call duty to maintain 24/7 availability
● Continually learn new technologies
● Be part of a team that shapes how customer care is handled on a worldwide scale.
● Have the opportunity for remote work.
What we’re looking for:
● A team player who can easily work with multinational teams
● You have experience in at least one scripting language (e.g: Javascript, Python, ...), including testing and debugging your code after deployment
● Familiarity with contact center / call center operations
● Your communication skills allow you to communicate technical details to a layman audience
● Understanding of different operating systems
● Ideally you already have experience in telephony systems and SIP
● Ideally basic knowledge of MySQL or PostgreSQL
● Knowledge about data compliance (GDPR) is a plus
● Your experience comes from either formal education or practical knowledge
● Of course you are fluent in english
- Salary:
- 35.000,00 ₱ Monthly
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