Application Administration for BPO/30-35k/Cebu IT Park Cebu City

By joining us you will
● Design and implement functional contact flows allowing our hosting customers to reach the best agent for their needs
● Fix bugs and implement changes in a timely manner
● Implement API calls to different business systems
● Maintain existing flows, rights groups, configurations and additional apps within our contact center solution
● Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
● Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git, Terraform, Vault)
● Support and advise customer care units to improve business efficiency
● Take part in on-call duty to maintain 24/7 availability
● Continually learn new technologies
● Be part of a team that shapes how customer care is handled on a worldwide scale.
● Have the opportunity for remote work.

What we’re looking for:
● A team player who can easily work with multinational teams
● You have experience in at least one scripting language (e.g: Javascript, Python, ...), including testing and debugging your code after deployment
● Familiarity with contact center / call center operations
● Your communication skills allow you to communicate technical details to a layman audience
● Understanding of different operating systems
● Ideally you already have experience in telephony systems and SIP
● Ideally basic knowledge of MySQL or PostgreSQL
● Knowledge about data compliance (GDPR) is a plus
● Your experience comes from either formal education or practical knowledge
● Of course you are fluent in english