Pure Non Voice

MANDALUYONG, National Capital Region

Posted 26 days ago

Company:: GLOBAL BPO INC.
Company Description:: A BPO (Business Process Outsourcing) company specializes in handling specific business functions for other organizations, such as customer support, technical support, human resources, and data entry. By outsourcing these processes, companies can focus on their core competencies while benefiting from cost savings and increased efficiency. The ultimate goal is to enhance service delivery and customer satisfaction.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 65

Job Description

We are seeking a motivated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up on customer requests and resolve issues.
Assist customers with product information, order status, and troubleshooting.
Document customer interactions accurately in our CRM system.
Collaborate with team members to meet performance metrics and goals.
Provide feedback on customer trends and issues to improve processes.
Qualifications: