Technical Support Officer
Makati, National Capital Region
Posted 4 days ago
- Company:
- Hunter's Hub Incorporated
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company. The company specializes in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego)
· Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego)
· Experience working with technology partners and cross-functional teams. (Non-Nego)
· Excellent communication, analytical, and problem-solving skills. (Non-Nego)
· Ability to manage multiple priorities and work effectively under pressure. (Non-Nego)
· Preferred Certifications:
a. ITIL Foundation Certification
b. Certified Support Professional (CSP)
c. Certified Help Desk Professional (CHDP)
Job Description:
1. Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
2. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
- Salary:
- 50.000,00 ₱ Monthly