Call Center Support Specialist Up to 25K/Month (Taguig)

Taguig, National Capital Region

Posted 5 days ago

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 15

Job Description

We are hiring in Taguig
(Travel Account)

We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.

Key Responsibilities:

-Handle inbound and outbound customer calls in a professional and efficient manner.
-Address customer inquiries, provide product and service information, and resolve issues.
-Maintain accurate and up-to-date customer records using company systems.
-Meet or exceed performance metrics including call handling, customer satisfaction, and resolution times.
-Collaborate with other departments to ensure customer concerns are addressed promptly.
-Follow company protocols and procedures to ensure compliance and high-quality service.

Job Requirement:

-Candidates must have at least 6 months of Call Center or Customer Service experience, or experience in a Travel account Non BPO.
-Must be a High School, or Senior High School graduate.
-Strong proficiency in English communication, with above average to excellent language skills.
-Flexibility to work various shifts based on business needs.