CRM (Customer Relationship Management)
Bagac, Bataan
Posted 6 days ago
- Company:
- Central One Bataan Ph Inc.
- Company Description:
- Central One Bataan PH Inc. – is committed to providing and helping our clients to grow their businesses by being plugged into the purpose built facilities of Centropark, improving their customer experience and to growing their businesses. Our mission is to provide our clients with the best customer support solution that is designed and adapted to their requirements.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Define CRM schedules and action plans as well as coordinating execution, monitoring and reporting
Create and manage targeted retention campaigns/promotions for all products
Overall responsibility for B2C communications and VIP strategy
HTML and dynamic content experience
Define and manage CRM workflows from brief requests to production, delivery and reporting, coordinating with varying stakeholders and departments (CRM, IT, Design, Customer Support, Product, BI)
Detailed reporting on all CRM and retention activity
Propose any necessary changes or improvements to processes and strategies to achieve KPI targets
Product owner for CRM tools and platforms, including responsibility for expressing any need for additional resources required for the team to ensure it delivers on targets and projects
Liaise with designers on creatives and marketing tools
Job Requirements
College graduate of any computer course
With 1-2 years of work experience in a related field
Computer literate, advance level, preferably in MS Excel
Excellent communication and time management skills
Perks and Benefits
Free use of shuttle service
Provided staff meals
HMO upon regularization
Government mandated benefits
Lounge area for break time
Free use of company amenities
Company events
Free parking